Privacy policy
Last updated: October 19, 2026
What we collect
When you request a quote, we collect the name, contact information, vehicle or project details, coverage and extras you provide, and any optional business, industry or location details. If you contact E Visual through Instagram or Facebook Messenger, our E Visual CRM Messages integration may also receive and store your account identifier, message text, attachment links, message dates and identifiers, and ad referral details supplied by Meta.
Why we collect it
We use this information to respond to your request, prepare and follow up on quotes, provide customer support and keep business records. Authorized staff may link a conversation to a customer or lead record. A conversation is not automatically treated as a sale. If you authorize promotional emails, we may also use your email to send E Visual offers and promotions. You can ask us to stop these messages at any time.
How the messaging integration works
Messages and related records are stored in our CRM. Access to the messaging inbox is restricted to authorized administrators. For new conversations, automated replies through Meta may ask for your name, contact phone number and service of interest, in English or Spanish. A new lead is created after all three details are supplied. Authorized staff can pause this collection and reply manually. After the request is saved, you may optionally provide an email for contact or skip that question. Emails are stored in our private contact database; providing an email alone does not subscribe you to promotions. Meta also processes information under its own policies, and our hosting and storage providers process information needed to operate the CRM.
What we do not do
We do not sell your personal information or upload your private conversation data to advertising platforms to build targeted advertising audiences. Please do not send passwords, verification codes or sensitive information that is not needed for your service request.
How long we keep it
Quote requests and conversation records are kept while we are working with you and for a reasonable period afterwards for our business records. You can ask us to delete your information at any time.
Your rights
If you are a California resident, you have the right to know what personal information we hold about you, to request its deletion, to request correction, and not to be discriminated against for exercising those rights. Residents of other states may have similar rights. To make a request, contact us using the details below.
Data deletion requests
To request deletion of information stored by E Visual, call (904) 932-1462 or write to the address below. Identify the Instagram or Facebook account or contact details associated with your request. We may ask for information needed to verify that the request concerns your data. Revoking the app in Meta settings does not automatically delete copies already stored in our CRM.
Contact
Visual Communication, Graphic Signs & Wraps. 4333 St Augustine Rd Unit 3, Jacksonville, FL 32207. Phone: (904) 932-1462.